A New York City event planner travels home to Tennessee for the holidays and ends up working on the thirtieth anniversary Christmas event at Dollywood alongside the theme park's Director of Operations.

Henry Poole moves in to a house in his old neighborhood, to spend what he believes are his remaining days alone. The discovery of a "miracle" by a nosy neighbor ruptures his solitude and restores his faith in life.

FBI agent Jennifer Marsh is tasked with hunting down a seemingly untraceable serial killer who posts live videos of his victims on the Internet. As time runs out, the cat and mouse chase becomes more personal.